Refund & ReturnPolicy
Your satisfaction is our priority
Returns Eligibility
We accept returns within 14 days of delivery, provided that:
Unused Condition
The item is unused and in original condition
Original Packaging
Original packaging and tags are intact
Proof of Purchase
Proof of purchase is provided
Items Not Eligible for Return
Beauty Products
Beauty or skincare products once opened
Final Sale Items
Items marked as Final Sale
Gift Cards
Gift cards cannot be returned
How to Initiate a Return
Contact Us
Email us at support@primerafinds.com
Provide Details
Include your order number and reason
Ship It Back
Team will provide instructions
Return shipping costs are the responsibility of the customer unless the item is defective.
Refunds
Return Received
We receive your return
Inspection
We verify condition
Notification
You'll be notified
Approved refunds will be processed and credited to your original payment method.
Exchanges
Defective Items Only
We only replace items if they are defective.
48-Hour Window
Contact us within 48 hours.
Damaged
New Item
Refund Delays
If you haven't received your refund, follow these steps:
Check Bank
Review bank statement
Contact Provider
Reach out to your bank
Contact Us
Reach out for support
Need Help?
Our support team is always here to assist you.
support@primerafinds.com